Booking.com


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The Company

Booking.com™, part of Priceline.com (Nasdaq:PCLN) is Europe’s leading online hotel reservations agency by room nights sold, attracting over 31 million unique visitors each month via the Internet from both leisure and business markets worldwide.

Established in 1996, Booking.com offers competitive rates for any type of property, ranging from small independent hotels to a five star luxury. The site is available in 22 languages and offers over 58000 hotels in 73 countries.

Booking.com has offices in: Amsterdam - Athens - Barcelona - Berlin - Cambridge - Cape Town - Dubai - Dublin - London - Loulé (PT) - Lyon - Madrid - Moscow - Munich - New York - Orlando - Paris - Rome - San Francisco - Sydney - Singapore - Stockholm - Vienna - Warsaw. The company's headquarters are located in Amsterdam.

The Team

As a result of Booking.com’s market leading growth, the company currently employs over 1200 professionals to ensure the best possible online services and support.

Our Vision

Booking.com is committed to offering an informative, user-friendly website with competitive rates. Our goal is to provide business and leisure travellers worldwide with a pleasant, efficient and cost-effective way to book hotel accommodations.

Our multilingual customer service team and call centre provide dedicated assistance to all our customers.

Benefits for customers

Low Prices

As the market leader in Europe, Booking.com offers you highly competitive hotel rates in both cities and regional destinations – ranging from small family hotels to luxury hotels.

No reservation fees

Booking.com's reservation service is free of charge. We do not charge you any booking fees, administration fees, or cancellation fees.

Secure booking

Our reservation system is secure and your credit card and personal information is encrypted. We work to high standards and guarantee your privacy. For further details, please check our privacy statement.

Benefits for hoteliers

With 12 million room nights booked in 2007, Booking.com provides a cost-effective commission based model, a network of over 4800 distribution partners and a personalised account management service to help you optimise your revenue.

Booking.com Partners


We offer our partners an attractive business opportunity in the online hotel reservation industry. Our multilingual website reaches millions of business and leisure customers all over the world. A wide selection of independent and chain hotels, as well as, an easy-to-use website combined with a commission based business model, have made Booking.com a well-trusted brand in the industry.

“Partner with the leader in continental Europe!”

Through Booking.com, hotels can reach millions of potential customers on our fast growing global distribution network of over 4500 websites. Are you interested in joining our hotel partner program?

Please click here

Affiliates and distributors can use Booking.com to gain access to the largest selection of contracted hotels in Europe, with low room rates and broad coverage. Are you interested in joining our affiliate partner program?

Booking.com Privacy statement


Privacy Policy

We highly value your trust in choosing Booking.com for your online hotel reservation. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details). Information collection

When you make a reservation for a hotel (or any other type of accommodation), you will be asked to complete online forms providing for: your name, (home or office) address, (business or private) email address, (mobile, home or office) telephone number, credit card details (i.e. credit card type and number, CVC code, expiration date, credit card holder name) and to the extent available, reservation preferences and smoking preference. This information is required to process, book and complete your reservation (including the sending of a confirmation email of the booking to you).

Disclosure of personal details

For our services, we shall collect for the following purposes the following information:

Reservation orders: For the purposes of completing your booking and save for disclosures required by law, criminal investigations, subpoenas or court orders, we will only disclose your name and the credit card details to the relevant hotel with which a booking is made. However, please note that from time to time, we may use third party distributors which provide certain services and functions for and on our behalf. These third party distributors may have access to (part of your) personal information in order to perform their services and functions, but are subject to a confidentiality obligation pursuant to which they cannot use, share or disclose the information for any other purpose.

Surveys: By completing a booking, you agree to receive an invitation email to complete our guest review form which we will promptly send to you after your stay of the hotel, which review can also be completed anonymously. By completing the guest review, you agree that the completed guest review can be uploaded to our website at the relevant hotel information page for the sole purpose of informing (future) customers on the service (level) and quality of the relevant hotel. We reserve the right to adjust, refuse or remove review forms at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. If you no longer wish to receive a survey request email, you can simply click on the unsubscribe link or reply (with "unsubscribe" in the subject line).

Newsletters and other information: If you wish to subscribe for our newsletter or wish to receive other information from us (in respect of our, our affiliated companies' or business partners' products or services), we offer you the option to "Opt in" for this service. If you no longer wish to receive our newsletter and other promotional communications, you can simply click on the unsubscribe link or reply (with "unsubscribe" in the subject line). Visitor's registration and "cookies": For (improvement of) our service and product, we use (temporary and persistent) cookies to track browsing behavior and monitor and record the visits and use of our website(s). Cookies are text files stored at your computer, either temporary or persistent on your hard drive. Cookies are used for authenticating, session tracking (state maintenance), and maintaining specific information about the users of our website, such as site preferences or the contents of their electronic shopping carts. Furthermore, we will record your IP address, browser type, Internet Service Provider (ISP) for fraud, misuse and criminal investigation purposes.

Please note that, in accordance with European personal data protection laws, strict security procedures are observed within Booking.com to prevent personal data misuse and unauthorized access.

Log files: For marketing analysis and quality improvement purposes, we collect on an anonymous basis various information with respect to the total amount of transactions, referring/exit pages, platform type, date/time stamp information and the number and location of clicks on a given page. Please note that from time to time, we may use third party service providers to collect, monitor and report on this anonymous data. Protect and secure your credit card information

In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted to us through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by Thawte (www.thawte.com). Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services.

Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers.

Your credit card details will be kept by us up to maximum 10 days after a booking is made. After that period, your credit card data will be deleted.

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