asiarooms.com


Asiarooms has been operating online since 1994.

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Asiarooms is part of TUI Travel PLC, the leading international leisure travel group. The TUI Travel Group is headquartered in the UK and is publicly listed on the London Stock Exchange. It operates in approximately 180 countries, serving more than 30 million customers in over 20 source markets, and employs approximately 48,000 people worldwide.

We have over 60,000 hotels listed on our website located all over Asia & Oceania offering you the best possible rate in the fastest possible time.

We are partnered with numerous fully licensed travel agents and tour operators all over the world. These Partners are well established, licenced and experienced travel companies. Some of them have been assisting clients for some 30 years. All our partners are large and reputable companies with established operations in Europe and Asia. They are affiliated with the Executive Travel Associates (ETA), American Society of Travel Agents (ASTA), Airlines Reporting Corporation (ARC), International Airlines Travel Agent Network (IATAN), International Air Transport Association (IATA), Pacific Asia Travel Association (PATA), Hong Kong Tourist Association (HKTA), Association of Thai Travel Agents (ATTA) and (TIC) Travel Industry of Council.

We also provide you with a comprehensive and up to date travel guide for your convenience. By consantly reviewing the hotels we offer, we ensure that our clients receive the quality they expect at the very best value for money. Our aim is to make your travel arrangements easy at an attractive price.

Our office representatives are situated in London, New York, Paris, Mexico, Los Angeles, Montreal, Vancouver, Munich, Zurich, Amsterdam, Helsinki, Bangkok, Beijing, Tokyo, Sydney, Auckland, Singapore and Hong Kong.

Our call center is open 24 hours a day for your convenience.

Call anytime on (+66-38-364700).

Discounted Internet Rates

Our discounted internet rates will save you money.

Because of the large number of hotel reservations we process daily, we are able to negotiate very good hotel rates. We offer discounted internet rates. To secure your reservation at these low rates, we require up-front credit card payment. This will ensure that you have a room when you arrive at your destination.

Privacy and Security

The credit card information and personal details we ask you to submit to us are the minimum details required to process your hotel reservation. We use a digital certificate from Thawte which is proof that our site has passed stringent security tests. All our credit card transactions use Secure Socket Layers (SSL) encryption so you can be assured that the information you send to asiarooms.com cannot be intercepted or decrypted by anyone else and that it is totally secure. Our website will use cookies to track our performance. All the information we collect is in aggregate and we do not collect any personal information without your full knowledge and permission.

Customer Care

We pride ourselves on offering a service that surpasses our customers' expectations. Our Customer Care Center supports our web site with staff on hand to answer questions by telephone (+66-38-364700) and email (link to enquiry form), thus providing the human interface that even the most confident of web-shoppers appreciate. We have been in the business long enough to know that not all travel plans run smoothly, which is why our help is only a phone call away.

We invite our customers to submit reviews of hotel rooms immediately after their visit. This is to assist our future customers' selection of the hotel best suited to their needs. We also provide a full list of amenities and an independent report for each hotel. These reports are written by travel professionals who have personally visited each hotel. For most properties we also provide hotel location maps plus interior and exterior photos to avoid any surprises.

The Future

Travel is the largest and fastest growing business on the internet. We will continue to develop and build our brand and business on a global scale. We will continue to work closely with an increasing number of new partners whilst rapidly expanding the number of affiliates who link to our website. We have already achieved our first goal which was to build a comprehensive database of hotels around the world at discounted rates. We are now on the way to achieving our second goal. That is to let the world know about our discounted rates and commitment to customer service.

asiarooms.com Term


This website belongs to Asiarooms Pte Ltd (hereinafter referred to as "AsiaRooms"), a legally constituted Singapore company. AsiaRooms registered office is 73 Bukit Timah Road #03-01 Rex House, Singapore 229832.

The content of this website is directed solely at consumers who book the product through AsiaRooms (hereinafter referred as "you" or "your").The following Terms and Conditions form the basis of your relationship with AsiaRooms. Please read them carefully as they set out our respective rights and obligations. Access to the AsiaRooms website is strictly controlled by AsiaRooms and AsiaRooms reserves the right to change, modify, substitute or suspend or remove without notice any information or service from time to time.

References to "accommodation providers" means the owner/providers of the hotels, apartments, villas and other accommodation of any description featured on this website and "accommodation" means the accommodation including all facilities and services advertised on our website that we have agreed to arrange in connection with your confirmed booking.

AsiaRooms acts as agent only in respect of all bookings we make on your behalf. AsiaRooms accepts no liability in relation to any contract you enter into or for any accommodation that you book or for the acts or omissions of any accommodation or other person(s) or party(ies) connected with your booking. For all bookings your contract will be with the accommodation provider concerned. The accommodation provider’s booking conditions will apply to your contract and prices and cancellation conditions shall be displayed when making each reservation, dependant on prevailing conditions, availability and other factors. The website will guide you through the booking procedure.

Any booking that you make through this website is conditional on you accepting these General Terms and Conditions, the legal statement and Privacy Policy (the "Terms"). The Terms form an integral part of our website and cannot be separated from the general contracting conditions, operations or reservations. By visiting, using or ordering from the website AsiaRooms, you expressly consent and agree to be bound by the Terms and all applicable laws and regulations that govern this website and your booking.

If you do not agree to be bound by the Terms, you must not proceed with your booking.

If there is any part of these terms that you do not fully understand, or if you have a query about our products or services, please contact the AsiaRooms customer services directly on +66 38 364 700 24h/7days.

asiarooms.com Term Detail


1. Modification of Terms and Conditions

AsiaRooms may make improvements or changes to the information, elements, data, services, and other materials on this website, or terminate this website, at any time without notice.

AsiaRooms may also modify the Terms at any time, and such modification shall be effective immediately upon posting of the modified Terms on this website. Accordingly, your continued use of or access to this website will be deemed to indicate your acceptance of the modified Terms.

AsiaRooms may suspend access to website, due to maintenance works, net security reasons or force majeure, with no obligation to reimburse or compensate you for the period in which access was suspended.

2. Non accommodation services

The AsiaRooms websites advertises the sale of Flights and Travel Insurance. AsiaRooms does not collect payment for Flights or Travel Insurance and no contracts exist between you and AsiaRooms for these services. Contracts for Flights and contracts for Travel Insurance are between you and the Flights provider and Insurance Underwriter respectively. Terms and Conditions for Flights and Travel Insurance services are set out by the providers of these services within the AsiaRooms website.

3. How to book your accommodation

Simply search for your chosen destination and dates, select your preferred accommodation provider and proceed to the final reservation page making sure that you have given us your email address and valid credit card number. Please ensure you carefully check the dates, the price, the destination and the accommodation provider details before proceeding with your booking request.

Any information entered into our payment page is securely encrypted during transit and the AsiaRooms site is verified by Thawte. For more details on this area, please refer to "Payment Details" below.

To make a booking, you must be authorised to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the Terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due to us.

Due to our high volume of reservations, our consultants are unable to do individual availability checks for clients (apart from Instant Availability bookings which our system checks automatically). We only perform accommodation reservations. To make a booking, you must submit a reservation form and provide your credit card details. A block / authorisation will be made on your credit card for the full value of the booking request but no charge will be made to your credit card at this time (unless this is an Instant Availability booking). Then we will check availability with the hotel and revert to you. It is our policy to reply to all requests within 24 to 48 hours (this time may be longer during high season, weekends, festival periods or special events).

If we cannot fulfil your booking request, you will be notified via an e-mail (within 24 to 48 hours after placing your order) and you will not be charged. We will do our best to suggest to you an alternative hotel.

Even if we accept all bookings that are made on the check-in date, we can only guarantee bookings made at least 2-working days (not including Sundays & Public holidays) before the check-in date (if the hotel has not already been fully booked). The earlier you book, the better chance you have to get a confirmed reservation.

If or when we confirm your booking you will receive an email confirmation that will contain a link to a voucher for your hotel stay which should be retained and printed so it can be presented to the accommodation provider on arrival. Please check the accommodation booking voucher carefully as soon as you receive it and contact the AsiaRooms customer services immediately if any information which appears on the accommodation booking voucher or any other document appears to be incorrect or incomplete. As AsiaRooms acts only as an agent we will have no responsibility for any errors in any documentation except where those errors were made by AsiaRooms in which case AsiaRooms will correct the documentation and inform the accommodation provider appropriately.

If special requests are accepted by the accommodation provider, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they will depend on the hotel availability.

A binding contract between you and the accommodation provider comes into existence when we issue the confirmation e-mail containing the accommodation booking voucher on behalf of the accommodation provider. If you have been requested to return a Credit Card Data Authorisation form and copy of the cardholder's passport & credit card showing the signatures (together "Autorisation"), the binding contract will not exist until AsiaRooms receives the Authorisation.

Reservation / booking number and the hotel voucher provided by AsiaRooms are for your sole and personal use; no reservation number or hotel voucher may be transferred or disclosed to third parties and you shall be directly responsible for the use of your own reservation number and hotel voucher.

Improper use by you of any reservation number or hotel voucher shall result in the reservation number and voucher being withdrawn, any transaction will immediately be terminated and legal action against you may be considered.

4. Age and responsibility

You warrant that you are 18 years of age or over and have legal capacity to use the AsiaRooms site and to create a legally binding contract.

You warrant that all personal information submitted during accommodation bookings and membership registration is correct and you accept financial responsibility for all transactions made under your name or account.

You hereby authorise AsiaRooms to ask for and to collect from the accommodation provider all personal information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group that the accommodation provider may have access to.

The personal information that AsiaRooms collects from you and / or the accommodation provider shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops it. For more information please refer to our Privacy Policy

5. What's included in your booking

The basic accommodation cost includes the following:

Accommodation, meals and any other services as stated on your accommodation booking voucher

All obligatory accommodation establishment service charges and taxes

The quoted room rate is per room per night. The rate will reflect the number of persons you entered on the Search Form. It is for one person if you selected one person and it's for two people if you selected two people

Please note that rates quoted are only available for overseas guests and not permitted for local residents and citizens. Therefore, the hotel shall have the right to refuse OR reject the guests upon check-in if the guests are found out to be local residents and may be liable to pay a walk-in rate supplement upon check-in

Rates may be subject to change if the accommodation providers have different rates for different Nationalities of customers

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